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Voice of the Customer Archive

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Dear Mr. Kuroki,

Thank you for patiently answering all of my emails. The go set
arrived today, in perfect condition, and it looks so wonderful! The
colors and grain lines are even more beautiful than in pictures, and
I am delighted with the board, bowls, and stones. They complement
each other very well and look very nice together. Please tell your
craftsmen how happy and pleased I am! I will gladly recommend you to
any friends who want to buy a set. Thank you very much for all of
your help with this purchase.

Sincerely,
Jonathan

----------
USA
Mr Jonathan

 

Dear Mr HIROTAKA,

 

I received well my stones in Brussels, everything is fine : They are 
really wonderful !


Thank you very much for your great work (Art ^^) !

Dear Mr Kuroki



my package arrived this morning, earlier than expected. Its very beautiful go equipment.

love the clicking sound it makes when stones are placed on the board

thank you very much



-----

AUSTRALIA

Arrival report

Dear Kuroki san,
It has been a while since we talked.
I hope you and your family are well and happy.
Your Go equipment has given me a lot of pleasure since it has arrived.
Thank you again.
I had promised to take pictures and post them on the web.
Although I have been extremely busy I have finally been able to keep that promise.
The link below has both pictures and comments (and links to your web site).
There are a lot of pictures.  As I unpacked, washing, waxing, etc.

http://www.flickr.com/photos/39352574@N00/sets/72157600411872892/

------
USA
Mr Michael

Dear Mr. Black Tree,

Dear Mr. Black Tree,
(a japanese friend of mine said this would be your name in english)

I got the goban yesterday. It was delivered first time last friday, but my neighbour didn't habe enough money for the taxes.

The power and beauty of the goban was even more/better than i expected. I do not regret for having spend so much money.
The colour of the wood is in harmony with the other wood in my room, and the colour of the cloth goes together well with the
colour of the tatami

When thinking about buying the katsura or the kaya goban during the period we exchanged mails i recognized that i liked kaya better on late sunday afternoon after having long walks in the environment returning with a clear and bright mind. This is when
i prefer wearing the white tai chi clothing at home instead of a black or brown kimono/pullovers. For everyday
use i decided to buy the katsura. It helps me to stay balanced. Perhaps if some months or years will be passed, when i reach this state of mind more often i will also buy a kaya-table top board, as sitting with straight back is impossible after long walks, and one goban is enough.  There is not one thing for all purposes of life.

Thank you very much for your choice of the goban and the many photos sent.

with kind regards 

Germany
Mr Bertram

A thousand years of thanks

Dear Mister Hirotaka Kuroki,

i received this afternoon the goban in perfect state. It is simplymagnificent: the goban, the cover, the wax, the cotton cloth, the woodprotection in pack... Such details and beauty gives me a greatpleasure. I do not hesite once a second to doing another order on yourshop, and i will recommanded to all go players. I want to apologize thecustom of my country for being such skilled in procedure (happy that itarrived very rarely). Once again thanks for all you have done.

Sincerely yours



FRANCE

EUROPE

Mr Tristan

I am happy

Dear Mr. Kuroki:

I am happy to hear that the bowls were different sizes, and not just my
imagination. You are extremely kind to send Shogi Koma, you needn't have
done so. It is greatly appreciated. Your products are extremely fine quality
and very beautiful, and your customer service is beyond excellent, sir. It
has been a great pleasure doing business with KurokiGoishiten, and i look
forward to my next order. It is always a pleasure to find a gentleman in
today's world.

Please accept my gratitude, sir.
Domo arigato gozaimasu

Mr Kevin

that's real art,

Dear Mr. Kuroki,

That is not a Go board, that's real art, and I already felt in love for it.
I'll take it for sure, so please be kind and keep it for me.
I'll make the payment on Friday 09-Mar-007 if I manage to take a brake from
work. If not, the payment will be made on the date of Monday 12-Mar-2007.
I can also send you the payment papers via e-mail(scanned) Monday 12-Mar-
2007.

I wish you many sales, and best regards,

Romania
Mr Iulian

Dear Mr. Kuroki,

I just wanted to tell you my order arrived as promised at the beginning of the month of February.

I am so pleased with the quality of the stones bowls and board. I was also pleased at the way the product arrived and enjoyed unwrapping the items from the wonderful gift wrap you used.

Again I thank you. I don’t know when I will have the need to purchase other go products but you can be sure that you will be the first company I think of.

Sincerely

USA

Mr Robert

I have received the board.

Dear Sir,

I have received the board. Everything is great! It is a very
amazing product. Thank you for your help and great care. I will be
a loyal customer for life. Please take care!

Yours Truly,

Mr Bo Yu

Dear Kuroki-san,

I just want to tell you that I received my Go Board today (very fast service), and I must tell you how very happy I am with it!! It is in absolute perfect condition (unlike my bad experiences buying Go Boards here in the US). Your service and products are unmatched in my opinion. I wish I knew of your factory earlier so I could have bought from you first. I lived in Tokyo for 3 years and know much pride the Japanese have in their jobs, and this really shows in your craftsmanship. I can not wait to move back some day with my wife who is also Japanese.

Anyways, I had to let you know how very happy I am with your product. And when I become a better Go player (below 10-kyu) I plan to buy a very nice set of Huyga-Crafted stones (11mm Yuki), so when I do I promise you will have my business (but right now I am only 27-kyu, so I have a long way to go).


Arigato gozaimasu,


USA

Mr Robert

Dear Mr. H.Kuroki,

I received the package on Thursday. Here I wish to thank you for your
services, which I find very fast and courteous. The bowsl are lovely! Thanks
again.

Malaysia
Mr Wong Jian Hou

Heiki desu... Daijoubu.

I received my Goban and Gosu today. Saikoo!!! v.(^_^).v Ureshii daiyo!!! Arigato Gozaimasu!!! I'm looking very forward to playing my first game on my new goban. I hope that this finds of well and good spirits. I certainly be purchasing more items from your store in the future. All the best in the coming future!!! Ganbatte ne!!!

USA
Mr Matthew

Fantastic!

Goods arrived Tuesday. All in good condition.
It is a gift for my son's 21st birthday and he is very happy. Thank you.

Australia
Mr C E Brockwell

My GO stone order

arrived on Apr 10 without any
problems. They are truly
beautiful and have already captured my heart. I am 61 years old and have
played with 7.5mm glass
Japanese stones for years. It is wonderful to now hold such fine little
jewels of craftsmanship. Thank
you again for your excellent service .

Sincerely, Dr. James

The shipment has arrived.

Dear Mr Kuroki,

The shipment has arrived. Everything looks marvelous. It was a
pleasure doing business with you. Thank you very much.
Best regards,

ICELAND
Ragnar

the Goishi arrived safely 2 days ago

Hi H,Kuriko

the Goishi arrived safely 2 days ago - I am very excited to have them
Thank you very much for an easy, pleasant transaction - it has beenvery much appreciated.
I hope the New Year brings laughter and contentment for you and yourfamily
and the smallest basic understanding of Go for myself
again, many thanks

Australia
Kevin

Dear Mr Kurokigoishi

The board arrived safely. We like to thank you for the excellent Kaya Board. The workmanship is excellent! My son is extremely happy and one day he will come to Japan to visit you. 

A Merry Christmas and A Very Happy New Year!

Kind regards

United Kingdom

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