Answer

Please e-mail me several photo images of the damage or scratch immediately and give me detailed information (Ex.) size or depth of damage etc. I will reply how to handle it.
If the damage or scratch might have been caused during transportation, you will be able to make an insurance claim to your local postal service. In that case, please keep all the packages and damaged items as it is. These are necessary when making a claim.

投稿者: 黒木碁石店 日時: 14:46 | パーマリンク

ご返答

まず弊社にすぐご連絡ください。（フリーダイヤル：0120-52-4115）
破損箇所や破損品の写真を電子メールに添付して送ってください。こちらからすぐに対処法をご連絡いたします。
輸送中に生じた破損の場合、運送会社へ損害を請求することができます。その場合、梱包（パッケージ）や破損品を廃棄せずにそのまま保管しておいてください。申請する場合に必要となります。

投稿者: 黒木碁石店 日時: 14:42 | パーマリンク

素晴らしい厚みで、碁笥、碁笥箱も立派で大満足です。
大事に使いますので、今後ともよろしくお願いいたします。

東京都：稲辺さま

投稿者: 黒木碁石店 日時: 14:27 | パーマリンク

アウトレットとはいえ、見事な碁石・碁笥をありがとうございました。無事手にし、中身も確認しました。ありがとうございました。
もう２年にもなりますが、黒木さんで９・１３路盤、碁石を購入させてから、私は入段、息子は７級と同じ趣味のもと仲良く精進しております。
今後ともよろしくお願いします。このたびはありがとうございます。

愛知県：春口様

投稿者: 黒木碁石店 日時: 19:12 | パーマリンク

投稿者: 黒木碁石店 日時: 19:05 | パーマリンク

Dear Mr. Kuroki,

That is not a Go board, that's real art, and I already felt in love for it.
I'll take it for sure, so please be kind and keep it for me.
I'll make the payment on Friday 09-Mar-007 if I manage to take a brake from
work. If not, the payment will be made on the date of Monday 12-Mar-2007.
I can also send you the payment papers via e-mail(scanned) Monday 12-Mar-
2007.

I wish you many sales, and best regards,

Romania
Mr Iulian

投稿者: 黒木碁石店 日時: 18:51 | パーマリンク

I just wanted to tell you my order arrived as promised at the beginning of the month of February.

I am so pleased with the quality of the stones bowls and board. I was also pleased at the way the product arrived and enjoyed unwrapping the items from the wonderful gift wrap you used.

Again I thank you. I don’t know when I will have the need to purchase other go products but you can be sure that you will be the first company I think of.

Sincerely

USA

Mr Robert

投稿者: 黒木碁石店 日時: 18:47 | パーマリンク

Dear Sir,

I have received the board. Everything is great! It is a very
amazing product. Thank you for your help and great care. I will be
a loyal customer for life. Please take care!

Yours Truly,

Mr Bo Yu

投稿者: 黒木碁石店 日時: 18:41 | パーマリンク

I just want to tell you that I received my Go Board today (very fast service), and I must tell you how very happy I am with it!! It is in absolute perfect condition (unlike my bad experiences buying Go Boards here in the US). Your service and products are unmatched in my opinion. I wish I knew of your factory earlier so I could have bought from you first. I lived in Tokyo for 3 years and know much pride the Japanese have in their jobs, and this really shows in your craftsmanship. I can not wait to move back some day with my wife who is also Japanese.

Anyways, I had to let you know how very happy I am with your product. And when I become a better Go player (below 10-kyu) I plan to buy a very nice set of Huyga-Crafted stones (11mm Yuki), so when I do I promise you will have my business (but right now I am only 27-kyu, so I have a long way to go).

Arigato gozaimasu,

USA

Mr Robert

投稿者: 黒木碁石店 日時: 18:33 | パーマリンク

I received the package on Thursday. Here I wish to thank you for your
services, which I find very fast and courteous. The bowsl are lovely! Thanks
again.

Malaysia
Mr Wong Jian Hou

投稿者: 黒木碁石店 日時: 18:30 | パーマリンク