Our products will be shipped directly from our shop to your door by AIR or SURFACE.
The rates and delivery schedule can be checked for every country or region of destination. Please see the below.
The information below is approximate days and charge. Exact shipping charge will be notified before shipment.
Check rates and delivery days
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
- Please choose "Parcel (package)".
- Every product has different weight. Please fill in the weight described on the shopping page OR ask us for the weight.
- Please choose "Miyazaki" as our shop is located as Miyazaki Prefecture.
- Please choose the destination.
List of Delivery Days
- EMS:Kyushu
Following table shows Information on approximate days required for EMS delivery.
Shipping Articles by Express Mail Service (EMS)
- International
Parcel Post - Hakata Post Office
Following table shows Information on approximate days required for International Parcel Post (Airmail/SAL) delivery.
- International
Parcel Post - Kobe Central Post Office
Following table shows Information on approximate days required for International Parcel Post (Surface mail) delivery.
Comparing shipping types
There are three shipping types for international mail: Airmail, Surface mail and Economy Air (SAL). Customers can choose rates and number of delivery days according to their individual needs.
http://www.post.japanpost.jp/int/service/dispatch/index_en.html
Country and Region Information
For the details about destination, please see the below.
http://www.post.japanpost.jp/cgi-kokusai/index_en.php
Rate schedule for international mails
The following table shows types of mail and rate schedule set by countries and regions.
http://www.post.japanpost.jp/int/charge/list/index_en.html
List of countries and regions where there is a delay in mail delivery
Please note that the following posts are expected to experience some delay.
http://www.post.japanpost.jp/int/information/delay_en.html
List of countries and regions where delivery is suspended
The handling of some or all kinds of mail articles may be restricted depending on the country or region.
http://www.post.japanpost.jp/int/information/no_delivery_en.html
Is there an insurance program for EMS that covers losses or damage?
Yes. We have the Insurance Program in place that provides a maximum of 2 million yen for any loss or damage to EMS mail.
http://www.post.japanpost.jp/int/question/131_en.html
Express Mail Service（EMS）Insurance Program
In case of damage or loss, the actual damage cost will be compensated.
http://www.post.japanpost.jp/int/ems/service/damage_en.html
Troubles regarding International Mail
For the details about delivery trouble and damage, please see the below.
http://www.post.japanpost.jp/int/question/trouble_en.html
- Compensation Program for International Mail
In cases where your mail has been lost or the contents have been damaged or are missing, we will compensate your loss.
http://www.post.japanpost.jp/int/service/damage_en.html
- The shipment I sent from overseas to Japan has not arrived.
If mail from overseas has failed to arrive, an investigation can be made within six months from the date it was posted; please make a request to the offices below. However, some countries do not accept requests for investigations regarding regular mail that has not arrived.
http://www.post.japanpost.jp/int/question/17_en.html
- What types of mail are covered by the compensation program? How much
is the amount of compensation?
The types of mail that qualify for the compensation program include registered letter-posts, parcel post, insured letters, insured parcel post, and EMS.
http://www.post.japanpost.jp/int/service/damage_en.html
